{"id":46054,"date":"2020-03-02T21:23:01","date_gmt":"2020-03-02T20:23:01","guid":{"rendered":"https:\/\/kiwi-training.e-voluer.org\/?page_id=46054"},"modified":"2026-03-03T10:48:09","modified_gmt":"2026-03-03T09:48:09","slug":"pse-tech-chapitre-2","status":"publish","type":"page","link":"https:\/\/design-deloquence.com\/?page_id=46054","title":{"rendered":"PSE5 TECH &#8211; Chapitre 1"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb next_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb admin_label=\u00a0\u00bbHeader\u00a0\u00bb _builder_version=\u00a0\u00bb3.22&Prime; background_color=\u00a0\u00bb#4f4aef\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2019\/11\/banner-background.png\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb min_height=\u00a0\u00bb474px\u00a0\u00bb custom_margin=\u00a0\u00bb||\u00a0\u00bb custom_padding=\u00a0\u00bb15px||0px|0px|false|false\u00a0\u00bb 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header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb60px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||-4px|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb50px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2><span style=\"font-weight: 400;\">1. Qu\u2019est-ce qu\u2019un probl\u00e8me?<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_blurb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2020\/02\/Artboard-7-3.png\u00a0\u00bb image_max_width=\u00a0\u00bb60%\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#0b5d69&Prime; header_font_size=\u00a0\u00bb19px\u00a0\u00bb body_text_align=\u00a0\u00bbleft\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb min_height=\u00a0\u00bb0px\u00a0\u00bb custom_margin=\u00a0\u00bb30px||20px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||10px||false|false\u00a0\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">Que ce soit dans une contexte professionnel ou bien un contexte priv\u00e9, on parle de probl\u00e8me quand une situation n\u2019est pas acceptable ou insatisfaisante car elle ne correspond pas \u00e0 celle qui \u00e9tait attendue.\u00a0<\/span><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il faut alors chercher une solution pour r\u00e9soudre le probl\u00e8me afin que la r\u00e9alit\u00e9 corresponde aux attentes initiales. La MEILLEURE solution (solution d\u00e9finitive) doit permettre de traiter la ou les causes du probl\u00e8me pour emp\u00eacher qu\u2019il se produise \u00e0 nouveau et ne pas se contenter de traiter les d\u00e9sagr\u00e9ments imm\u00e9diats.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbCurriculum\u00a0\u00bb module_id=\u00a0\u00bblire\u00a0\u00bb _builder_version=\u00a0\u00bb4.0.7&Prime; parallax=\u00a0\u00bbon\u00a0\u00bb module_alignment=\u00a0\u00bbright\u00a0\u00bb custom_padding=\u00a0\u00bb6vw||42px||false|false\u00a0\u00bb top_divider_style=\u00a0\u00bbwaves\u00a0\u00bb top_divider_color=\u00a0\u00bb#ffffff\u00a0\u00bb top_divider_height=\u00a0\u00bb6vw\u00a0\u00bb top_divider_repeat=\u00a0\u00bb0.75x\u00a0\u00bb top_divider_flip=\u00a0\u00bbvertical\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset6&Prime; box_shadow_vertical=\u00a0\u00bb100px\u00a0\u00bb box_shadow_blur=\u00a0\u00bb140px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb-40px\u00a0\u00bb box_shadow_color=\u00a0\u00bbrgba(0,0,0,0.07)\u00a0\u00bb border_radii__hover=\u00a0\u00bbon||||\u00a0\u00bb border_radii__hover_enabled=\u00a0\u00bbon||||\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.3.2&Prime; min_height=\u00a0\u00bb0px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.29.3&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.3.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb60px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb50px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2>2. La m\u00e9thode de r\u00e9solution de probl\u00e8mes <\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.3.2&Prime; custom_padding=\u00a0\u00bb2px||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime;][et_pb_blurb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2020\/02\/Artboard-12-3.png\u00a0\u00bb image_max_width=\u00a0\u00bb65%\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#0b5d69&Prime; header_font_size=\u00a0\u00bb19px\u00a0\u00bb body_text_align=\u00a0\u00bbleft\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb min_height=\u00a0\u00bb0px\u00a0\u00bb custom_margin=\u00a0\u00bb30px||20px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">La d\u00e9marche de r\u00e9solution de probl\u00e8mes est possible quand la totalit\u00e9 de la situation est bien comprise et le probl\u00e8me clairement identifi\u00e9. Il est souvent difficile de formuler simplement un probl\u00e8me.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pour y parvenir, il faut \u00eatre m\u00e9thodique, rationnel, suivre des principes simples, choisir les bons outils et les appliquer de mani\u00e8re optimale (voir les outils en d\u00e9tail dans les chapitres suivants).<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.3.2&Prime;][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.3.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2><span style=\"color: #5a9346;\"><span style=\"font-weight: 400;\">Les principales \u00e9tapes &#8211; Les outils adapt\u00e9s<\/span><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_blurb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2020\/03\/Artboard-3.png\u00a0\u00bb image_max_width=\u00a0\u00bb75%\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_text_align=\u00a0\u00bbleft\u00a0\u00bb header_text_color=\u00a0\u00bb#0b5d69&Prime; header_font_size=\u00a0\u00bb19px\u00a0\u00bb body_text_align=\u00a0\u00bbleft\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_margin=\u00a0\u00bb-50px||-50px||false|false\u00a0\u00bb][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; width=\u00a0\u00bb70%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; custom_padding=\u00a0\u00bb|||38px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.3.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-10px||-2px|0px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #ffa500; font-size: large;\"><span style=\"font-weight: 400;\">O\u00f9 je suis &#8211; Etat initial<\/span><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; custom_padding=\u00a0\u00bb|||0px|false|false\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bb\u00c9tape 1 &#8211; Identifier\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2019\/11\/chapitre-7-17-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#424242&Prime; header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb]<\/p>\n<p>Identifier <span style=\"font-weight: 400;\">les \u00e9l\u00e9ments de la situation et les intervenants concern\u00e9s, le d\u00e9finir clairement.<br \/><\/span><strong><span style=\"color: #008000;\">QQOQCP<\/span><\/strong><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; width=\u00a0\u00bb70%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb20px||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; custom_padding=\u00a0\u00bb|||38px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.3.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-10px||-2px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #ffa500; font-size: large;\"><span style=\"font-weight: 400;\">O\u00f9 je veux arriver<\/span><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.2.2&Prime;][et_pb_blurb title=\u00a0\u00bb\u00c9tape 2 &#8211; D\u00e9finir\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2019\/11\/chapitre-7-17-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#424242&Prime; header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb]<\/p>\n<p>D\u00e9finir\u00a0<span style=\"font-weight: 400;\">les objectifs clairs et r\u00e9alistes \u00e0 atteindre, les diff\u00e9rents intervenants, les conditions de r\u00e9ussite.<\/span><span style=\"font-weight: 400;\"><br \/> <\/span><span style=\"color: #008000;\"><strong><\/strong><\/span><span style=\"color: #008000;\"><strong>QQOQCP<\/strong><\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; width=\u00a0\u00bb70%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb20px||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; custom_padding=\u00a0\u00bb|||38px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.3.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-10px||-2px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #ffa500; font-size: large;\"><span style=\"font-weight: 400;\">Analyse <\/span><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.2.2&Prime;][et_pb_blurb title=\u00a0\u00bb\u00c9tape 3 &#8211; Rechercher\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2019\/11\/chapitre-7-17-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#424242&Prime; header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb]<\/p>\n<ul>\n<li>Rechercher <span style=\"font-weight: 400;\">TOUTES les causes possibles et pas uniquement les causes directes et \u00e9videntes.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"color: #008000;\"><strong>Brainstorming\n<p><\/strong><\/span><span style=\"color: #008000;\"><strong><br \/><\/strong><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Regrouper les causes possibles et leurs effets par familles, les hi\u00e9rarchiser.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"color: #008000;\"><strong>Diagramme d\u2019Ishikawa en \u201car\u00eate de poisson\u201d<\/strong><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; width=\u00a0\u00bb70%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb7px|auto|10px|auto|false|false\u00a0\u00bb custom_padding=\u00a0\u00bb2px||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; custom_padding=\u00a0\u00bb|||38px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.3.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-10px||-2px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #ffa500; font-size: large;\"><span style=\"font-weight: 400;\">Solutions<\/span><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.2.2&Prime;][et_pb_blurb title=\u00a0\u00bb\u00c9tape 4 &#8211; Proposer\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2019\/11\/chapitre-7-17-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#424242&Prime; header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb custom_margin=\u00a0\u00bb8px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">Avec ce diagramme et en mobilisant les connaissances et la cr\u00e9ativit\u00e9 de chacun, on peut <\/span>proposer <span style=\"font-weight: 400;\">un large choix de solutions potentielles, les \u00e9tudier et retenir les plus performantes.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"color: #008000;\"><strong>Brainstorming<\/strong><\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; width=\u00a0\u00bb70%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb20px||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; custom_padding=\u00a0\u00bb|||38px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.3.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-10px||-2px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #ffa500; font-size: large;\"><span style=\"font-weight: 400;\">Actions<\/span><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.2.2&Prime;][et_pb_blurb title=\u00a0\u00bb\u00c9tape 5 &#8211; Planifier\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2019\/11\/chapitre-7-17-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#424242&Prime; header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb]<\/p>\n<p>Planifier <span style=\"font-weight: 400;\">l\u2019action: les \u00e9tapes, les intervenants (r\u00e9partition des r\u00f4les \u00e0 chaque \u00e9tape), organisation dans le temps (calendrier des \u00e9tapes et deadline).<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; width=\u00a0\u00bb70%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb20px||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.2.2&Prime;][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.2.2&Prime;][et_pb_blurb title=\u00a0\u00bb\u00c9tape 6 &#8211; R\u00e9aliser\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2019\/11\/chapitre-7-17-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#424242&Prime; header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb]<\/p>\n<p>R\u00e9aliser <span style=\"font-weight: 400;\">l\u2019action, mise en application.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Suivre l\u2019effort entrepris assurer la p\u00e9rennit\u00e9 de la solution.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,2_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; width=\u00a0\u00bb70%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb20px||10px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime; custom_padding=\u00a0\u00bb|||38px|false|false\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.3.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbFredoka One||||||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_font_size=\u00a0\u00bb30px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-10px||-2px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb30px||\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #ffa500; font-size: large;\"><span style=\"font-weight: 400;\">Evaluation\u00a0<\/span><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.2.2&Prime;][et_pb_blurb title=\u00a0\u00bb\u00c9tape 7 &#8211; Evaluer\u00a0\u00bb image=\u00a0\u00bbhttps:\/\/design-deloquence.com\/wp-content\/uploads\/2019\/11\/chapitre-7-17-1.png\u00a0\u00bb icon_placement=\u00a0\u00bbleft\u00a0\u00bb content_max_width=\u00a0\u00bb800px\u00a0\u00bb _builder_version=\u00a0\u00bb4.3.2&Prime; header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_text_color=\u00a0\u00bb#424242&Prime; header_font_size=\u00a0\u00bb22px\u00a0\u00bb body_font_size=\u00a0\u00bb18px\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb]<\/p>\n<p>\u00c9valuer <span style=\"font-weight: 400;\">l\u2019impact des diff\u00e9rentes am\u00e9liorations.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.3.2&Prime;][et_pb_row _builder_version=\u00a0\u00bb4.0.6&Prime; custom_margin=\u00a0\u00bb43px|auto|43px|auto|true|\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_module=\u00a0\u00bb40187&Prime;][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.0.6&Prime;][et_pb_comments _builder_version=\u00a0\u00bb4.0.6&Prime; custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#000000&Prime; button_bg_color=\u00a0\u00bb#ffffff\u00a0\u00bb button_border_color=\u00a0\u00bb#000000&Prime; button_icon_color=\u00a0\u00bb#000000&Prime; button_alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/et_pb_comments][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Objectif R\u00e9soudre un probl\u00e8me. 1. Qu\u2019est-ce qu\u2019un probl\u00e8me?Que ce soit dans une contexte professionnel ou bien un contexte priv\u00e9, on parle de probl\u00e8me quand une situation n\u2019est pas acceptable ou insatisfaisante car elle ne correspond pas \u00e0 celle qui \u00e9tait attendue.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Il faut alors chercher une solution pour r\u00e9soudre le probl\u00e8me afin que la r\u00e9alit\u00e9 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"page-template-blank.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-46054","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/design-deloquence.com\/index.php?rest_route=\/wp\/v2\/pages\/46054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/design-deloquence.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/design-deloquence.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/design-deloquence.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/design-deloquence.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=46054"}],"version-history":[{"count":7,"href":"https:\/\/design-deloquence.com\/index.php?rest_route=\/wp\/v2\/pages\/46054\/revisions"}],"predecessor-version":[{"id":46831,"href":"https:\/\/design-deloquence.com\/index.php?rest_route=\/wp\/v2\/pages\/46054\/revisions\/46831"}],"wp:attachment":[{"href":"https:\/\/design-deloquence.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=46054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}